1 Job in Anaheim, CA
LEAPROS is Hiring an IT Support Specialist I Near Anaheim, CA
CLIENT PARTNER PROFILE & VALUE PROPOSITION: Leapros has been engaged by an innovator of intelligent transportation system solutions, products, and services.
POSITION TITLE: IT Support Specialist I
POSITION SUMMARY: The IT Support Specialist I will work in a team environment and are responsible for providing support to Econolite users throughout the enterprise.
- Requires familiarity with IT processes and procedures.
- Skilled with applying proven communication, analytical, and problem-solving skills to ensure end user satisfaction with both corporate and project related issues.
- Ability to work both directly and indirectly with end users addressing IT-based hardware and software issues that impede them from completing their tasks.
- Provide primary line support, problem tracking, diagnosis, replication, resolution, escalation, and system/application support documentation development.
- Address, document, resolve, and escalate (as needed) all actions and solutions within Help Desk tickets and update the technical details within operational procedures as appropriate.
- Serve as a primary point of contact for the Help Desk, providing both telephone and desk-side support for desktops, laptops, software, Microsoft Office, Windows Operating systems, cellular devices and smart phones, and telecommunications.
- Collaborate with the IT Documentation Specialist to assist with creation and maintenance of Support Documentation and document operational processes as related to the Support Services team.
- Assist setup, configuration, and troubleshooting additions and changes within phone system for end-user extensions. Escalate as needed.
- Train employees in the proper use of hardware, software, network services, and telecommunications tools. Provide additional training on technical concepts.
- Participate in IT procurement process and manage inventory of workstations, computer equipment, components, and software, including decommissioning of obsolete equipment and software.
- Associate’s Degree
- 0-3 years of experience in the field or in a related area
- Has knowledge of commonly used IT concepts, practices, and procedures
- Customer service orientation with a high sense of urgency in solving customer issues
- Understanding of wireless technologies and deployment
- Familiarity with Microsoft Office products
- PC and printer hardware knowledge
- Strong organizational, planning, problem solving and interpersonal skills
- Extremely strong oral communication skills
- Must be able to lift typical desktop computers
- Microsoft Operating Systems (Windows 10)
- Microsoft Office (all versions), especially Office 365
- Word, Excel, Outlook, Power Point, Access, Teams
- Additional Operating Systems a plus
- macOS, iOS, Ubuntu, Linux
At Leapros, we are committed to our core values and guiding ethical principles, to conducting business in a non-discriminatory manner, and to operating in strict compliance with applicable federal and state laws pertaining to Equal Employment Opportunity. This commitment enhances our ability to conduct business with the highest level of integrity, solidifying our position as the most trusted workforce solutions partner. To learn more about Leapros or to speak with one of our recruitment partners, call 866-920-LEAP or visit our website at www.leapros.com.
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Job Summary
Full Time
$52k-65k (estimate)
09/20/2023
05/14/2024
The job skills required for IT Support Specialist I include Planning, Troubleshooting, Commitment, Problem Solving, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist I positions, which can be used as a reference in future career path planning. As an IT Support Specialist I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist I. You can explore the career advancement for an IT Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
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Some employers may accept IT support specialists without formal education who have computer experience and certification.
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Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
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To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
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Successful technical support specialists possess common characteristics and aptitudes.
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Step 3: View the best colleges and universities for IT Support Specialist.
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